A great and highly productive customer service team is among the few backbones of a successful business. This is because customer service plays a critical role in representing the brand and interacting with potential clients, both of which boost sales. However, many businesses find it challenging to put together a...
Have you ever noticed an employee’s performance suffering a drastic decline? This might be a sign of quiet quitting. Contrary to popular opinion, quiet quitting does not mean an employee leaves an organization quietly. Instead, it refers to an employee losing interest in their job in a way that they...
Employee compensation is a term that describes the benefits an employee receives from a company. These benefits may be in the form of cash incentives, a vacation, or even paid leave. Employee compensation is an essential element in any working relationship. It is the basis of a healthy workplace and...
When customers are satisfied (or, in some cases, unsatisfied) with a product or service they purchase, they often go back to leave reviews on the seller’s website or social media pages. However, because they tend to forget or consider reviews unnecessary, many customers do not go back to leave...
Companies are growing increasingly diverse in their methods of operation and organization inclusion initiatives. Businesses that once adopted a leader-based mode of leadership are now leaning towards the more inclusive leadership method. But does inclusive leadership truly offer benefits? More importantly, can this type of leadership be sustained in...
Many employees will agree that work sabbatical is undoubtedly one of the highlights of employment. With a chance to be away from work from an extended period, employees can maximize their temporary freedom and be dedicated to other personal needs. However, what makes being away from work such a...
Humans are social by nature. They crave the warmth of true and genuine association regardless of where they are. Whether in the neighborhood, at school, or even at work, people often find themselves creating friendship bonds with other people. Friendship is an important type of relationship, even at work. Below...
The goal of any meeting is for colleagues to collaborate, make decisions, and exchange ideas. To do this, the right questions must be asked before the right answers can be provided. But what happens when employees do not ask the right and crucial questions? The success and quality of a...
Business restructuring or reorganization is inevitable in many businesses. When this happens, employees usually find themselves displaced from the team, departments, or usual roles as members of the organization. Dealing with changes after a thorough reorganization is one of the toughest employees face. During this phase, it is common for...
Terminating an employee is never an easy decision, and it becomes even more challenging when it comes to remote employees. With the COVID-19 pandemic, many companies have adopted remote work policies, making it necessary to adapt termination processes to fit the remote work context. The remote nature of the...
